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Change Management

What is Change Management?

Change management is the structured approach to preparing, equipping and supporting people through organizational change. When individuals successfully adopt new ways of working, organizations are better positioned to realize their intended business outcomes.

01
Successful Adoption

Help people understand and adopt new ways of working.

02
Better Business Outcomes

Connect change activities to intended project results.

03
Long-Term ROI

Support sustained change and realization of benefits.

01 More than just communications

Change management is often reduced to a basic communications plan—where leaders or project teams announce an upcoming change, often with limited notice. But effective change management goes far beyond communicating what is changing, whether it’s a system implementation, acquisition, or transformation initiative.

True change management focuses on supporting people as they transition from the current state to the future state. By understanding what individuals need to accept, adopt, and sustain change, organizations increase the likelihood of project success and realize greater returns on their investments.

Change succeeds when people adopt it—and organizations realize the intended business outcomes.

02 The need for a structured, flexible methodology

Organizations apply change management in different ways depending on their business priorities. Some focus on critical projects, such as technology implementations, while others build enterprise-wide capability to support growth and continuous change.

A structured yet flexible approach provides consistency while adapting to different initiatives, helping teams support adoption and achieve reliable results.

Where Change Management Applies

Change Management at Two Levels

Apply change management to individual projects while building the organizational capability to manage change consistently.

Project Level

Change Management at the Project Level

Apply a structured process and practical tools to guide the people side of change and achieve the intended outcomes of a specific project.

Key outcome: Successful project adoption
Organizational Level

Change Management at the Organizational Level

Build leadership capability and organizational capacity to manage change across initiatives, improving adaptability and responsiveness.

Key outcome: Long-term change capability
Ready to explore a structured approach?

Discover how Prosci's change management methodology supports people, projects and business outcomes.

Explore Methodology
The Prosci Approach

A Structured Change Management Methodology

Explore three complementary elements that help connect organizational change, individual adoption and the practical process of managing change.

01 Organizational Success

Prosci PCT Model

The Prosci Change Triangle (PCT) Model highlights four critical aspects of successful change: Leadership/Sponsorship, Project Management, Change Management and Success.

Key focus Align the conditions for change success
02 Individual Adoption

Prosci ADKAR Model

ADKAR describes five outcomes individuals need to achieve for change to succeed: Awareness, Desire, Knowledge, Ability and Reinforcement.

Key focus Enable individual change and adoption
03 Practical Application

Prosci 3-Phase Process

A structured process for change practitioners: Phase 1 — Prepare Approach; Phase 2 — Manage Change; Phase 3 — Sustain Outcomes.

Key focus Plan, implement and sustain change

Effective change management connects the people side of change to adoption, project success and sustainable business outcomes.

What Is Organizational Change Management?

Organizational change management is the structured approach to preparing, equipping and supporting people through change. It helps organizations increase adoption, realize project benefits and achieve intended business outcomes.

01
People Adoption

Help employees adopt and use new solutions effectively.

02
Project Outcomes

Connect the people side of change to project success.

03
Return on Investment

Support the realization of expected project benefits.

Successful change depends on people adopting new ways of working and delivering measurable business outcomes.

The Prosci Methodology

Three Connected Components of Change Success

Explore the models and process that help organizations align change efforts, support individual adoption and sustain results.

01 Project Health

Prosci Change Triangle (PCT) Model

The PCT Model provides a connected view of the critical aspects of change success: Success, Leadership/Sponsorship, Project Management and Change Management.

Prosci Change Triangle PCT Model
Key outcome Align the elements that support project success
02 Individual Adoption

Prosci ADKAR® Model

ADKAR describes five outcomes individuals need to achieve for successful change: Awareness, Desire, Knowledge, Ability and Reinforcement.

Prosci ADKAR Model
Key outcome Support people as they adopt and sustain change
03 Change Process

Prosci 3-Phase Process

A structured process for preparing, managing and sustaining organizational change.

01
Prepare Approach

Define success and prepare for change.

02
Manage Change

Plan, implement and track change activities.

03
Sustain Outcomes

Reinforce adoption and sustain results.

Key outcome Guide change from preparation to sustained results
Connect change management to business success

Align project health, individual adoption and a structured process to help people embrace change and support the realization of intended outcomes.

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BMGI India partners with Prosci to help organizations navigate change, accelerate adoption, and achieve sustainable business results through proven change management solutions.

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BMGI India in partnership with Prosci – Delivering world-class change management solutions & implementation support In India.
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